Friday, October 23, 2009

Unhappy Ovi Customer Gets Animated

Retailers know that satisfied customers generally tell 5 people about their positive shopping experience, but that 85% of dissatisfied customers tell 9 people about their poor experience, 13% tell 20 and, I guess, every now and again one gets so frustrated he makes a cartoon about it and posts it on YouTube to tell the whole world about it. Kudos to Ben Smith at The Really Mobile Project for creating this and for making me aware of this gem.

1 comment:

  1. If you ever tried it yourself. you know its true. Nokia knows how to kill nerves!